What Is Your 'On Hold' Customer Experience?
The majority of small businesses don’t even have a radio playing for their customers when they place a call 'on hold'. They have dead air or an annoying double beep every few seconds. You know how much fun that is to listen to! So why put your customers through that kind of treatment. After all, this is someone who is trying to do business with you.
Placing a caller on hold is unavoidable, but are you missing out on an opportunity to inform, entertain or inspire them?
On-hold music or professional recordings are one of...
Is a VOIP office telephone system better?
For a small business, the answer is "maybe". The real question you should ask is, "is it worth the trouble and bother of implementing or switching over to a voice-over-IP office phone system for a small business?"
For large multi-location businesses and multi-national corporations, there are clear benefits of VOIP technology. But for a small, single-location business, the advantages of VOIP office phones are not quiet apparent.
So, if your current telephone system is working well and doing a reliable job for you, our advice is to keep it and save the money...