What Is Your 'On Hold' Customer Experience?
The majority of small businesses don’t even have a radio playing for their customers when they place a call 'on hold'. They have dead air or an annoying double beep every few seconds. You know how much fun that is to listen to! So why put your customers through that kind of treatment. After all, this is someone who is trying to do business with you.
Placing a caller on hold is unavoidable, but are you missing out on an opportunity to inform, entertain or inspire them?
On-hold music or professional recordings are one of...