Nortel Phone Programming Tips
Here are some tips for common programming tasks on most Norstar/Nortel office phones. Use Ctrl+F in your web browser to quickly find what you're looking for on this page.
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Download this guide by clicking here (free PDF version)
1) Call Forward main line to an outside telephone.
To Forward: Press Line 1, enter *72 (fast busy means no feature exists), enter the external phone number – do this twice in some cases. Call your number to verify.
To cancel – Press Line 1, enter *73
2) Check your voicemail messages remotely
Instructions:
‐ Call your business number and as soon as Auto Attendant to answers.
‐ Enter: ** your Extension number and password. The voicemail directs you from there.
Note: the reception voicemail extension number is usually 100 or 221 for 3 digit extensions and 10 or 21 if you have 2 digit extensions.
3) To change a greeting in Auto Attendant:
Start here ‐ Record Introduction Greeting
Important Note: This is only (or can be ) the Initial introduction part of the main greeting which is then followed by any other greetings.
Instructions below allow you to change the company greeting
Instructions below allow you to have different greetings for day, night, weekends, vacations, etc.
‐To enter administration programming:
Example: if you are X221 then you are a 3‐digit system, so use: 1020000 (where 0000 is the password)
Log Code Defaults:
‐Change the greeting in AA
‐Change the greeting to play though parts of the day
4) Call Forward an office phone extension to an outside line:
Note: Requires a high level of Nortel voicemail software and it ties up 2 lines for duration of call.
Instructions: Press Call Forward (or Feature 4), dial external code such as 9, dial external number
To Cancel Call Forward, see CANCEL on the phone’s display, or press Feature # 4
In most cases, a telephone technician needs to program this feature
4a) Voicemail Message Notification
Allows a voice mailbox to call an external phone number, to alert a user that they have a voicemail message.
To program:
When you receive the call press 1 to check the messages
In most cases, a telephone technician needs to program this feature
Note: both options above leave you open to Toll Fraud
You MUST use a 6 to 8‐digit password that is complex
Do not use passwords such as 1111, 1234 or 0000
Additionally, you may want to record a temporary greeting in your General Delivery Mailbox or on your Voicemail Auto Attendant greeting.
5) Unlock a mailbox/change password
Instructions to reset the Password of a Mailbox
Log Code:
If you are 2 Digit Extension your log code will be one of the following: 121234 OR 121111 OR 120000
If you are 3 Digit Extension your log code will be one of the following: 1021234 OR 1021111 OR 1020000
If you are 4 Digit Extension your log code will be one of the following: 10021234 OR 10021111 OR 10020000
