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How to Unlock a mailbox/change password

How to Unlock a mailbox/change password on a Nortel Networks office phone system

Instructions to reset the Password of a Mailbox

  1. Press Feature 983 
  2. Enter LOG Code:__________ , press OK 
  3. Press Mbox, press Chng, enter mailbox number 
  4. See Password: press Reset to reset password to the system default: 0000 
  5. Press Rls 
  6. Use 0000 password to check your messages and immediately change the password to a complex password. DO NOT leave it at 0000



Log Code: 

If you are 2 Digit Extension your log code will be one of the following: 121234 OR 121111 OR 120000 

If you are 3 Digit Extension your log code will be one of the following: 1021234 OR 1021111 OR 1020000 

If you are 4 Digit Extension your log code will be one of the following: 10021234 OR 10021111 OR 10020000 


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