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How to change a greeting in Auto Attendant

How to change a greeting in Auto Attendant on a Nortel Networks office phone system

1. Record Introduction Greeting 

Important Note: This is only (or can be) the Initial introduction part of the main greeting which is then followed by any other greetings. 

Instructions below allow you to you change the company greeting

Instructions below allow you to have different greetings for day, night, weekends, vacations,etc.

 

To enter administration programming:

Feature 983 then enter the log code (System Manager mailbox # followed by its password) & OK

The System Manager mailbox can be 12, 102 or 1002 depending how many digits your ext # is.

The default password for System Manager is 0000, it may have been changed to 1234, 1111, or other.

Example: if you are X221 then you are a 3-digit system, so use:  1020000 (where 0000 is the password)

Log Code Defaults

2 Digit system = 120000
3 Digit system = 1020000
4 Digit system = 10020000

 

Change the greeting in AA

  1. Press Feature 983 
  2. Enter LOG Code: _____, press OK 
  3. Press AA 
  4. Press Grtg, press Grtg again 
  5. Enter the Greeting Number 1
  6. Press OK 
  7. Press Rec… record greeting, press OK when done 
  8. Press OK to accept recording: press Rls when done

 

Change the greeting to play though parts of the day

  1. Press Feature 983 
  2. Enter LOG Code: _____, press OK 
  3. Press AA 
  4. Press Table, press 1,  press OK 
  5. Press Change to 1 (Greeting 1)
  6. Do this for Morning, Afternoon, Evening and Non-Business(if using)

Press Rls when done (or pickup and hang up the handset)


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